Terms and Conditions

Pro Program Standard Terms and Conditions

• Discounted gear is a privilege for industry professionals  - order for personal use only; absolutely no purchases for friends or family
• Pro Purchase codes are issued to individuals only. Please do not sign up or place orders as a group.
• Discussing this discount program with the public is strictly prohibited.  The special pricing is for you alone.
• All discount codes are non-transferable, non-salable, and have no cash value.  Sharing of the discount code or log-in credentials in any manner is considered gross abuse of the program and may result in a loss of privileges for you and your coworkers at the same shop location for not less than eighteen months.
• Verification of eligibility may be made at any time including phone calls to your employer.
• All orders are shipped immediately, however if an item is not in stock it will be shipped upon availability.  You may cancel you backorder by contacting Five Ten via email before the item is shipped.
• Shipping charges apply to all shipments, including backorder shipments.
• Shipments must be made to the shop where you are employed, not to a home address.  No exceptions, please.
• Sales tax will be charged on undiscounted price in CA and WA.
• Payment is to be made by credit card.  (Visa and MasterCard accepted).
• Returns must be made to Five Ten.  Do not return or exchange product with any Five Ten retailer.
• Pro accounts are active for six months, however Five Ten reserves the right to cancel any account at any time for any reason.